12ban's Privacy Policy – Your data is completely safe with us

This privacy policy applies to the 12ban website (https://12ban.bet), the mobile app, and all associated services. It covers all interactions on our platform — whether you are registering, placing bets, or simply browsing.

12ban is an internationally licensed online betting and gaming platform serving users in Bangladesh and around the world. Our privacy policy is developed in accordance with international data protection standards.

This policy covers:

• What types of information we collect and how we collect it.
• How collected information is used.
• Circumstances under which your information may be shared with third parties.
• How your information is kept secure.
• Your rights regarding your personal data.

12ban collects only the minimum data necessary to provide its services. We never collect information beyond what is required. Details are outlined below:

12ban uses your information only for specific, legitimate purposes — never beyond what is intended. The main use cases are outlined below:

• Account Management: Your identity and contact information are used for registration verification, login security, and account protection.
• Payment Processing: Financial information is used to process deposits and withdrawals and to prevent financial fraud.
• Service Improvement: We analyze usage patterns to continually improve your experience on the platform.
• Promotional Communications: With your consent, we may send bonus offers and updates. You can opt out at any time.
• Legal Compliance: Your data is used to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Security: Technical data is analyzed to detect and prevent fraudulent activity.
• Customer Support: Relevant information is used to properly address your complaints or queries.

12ban never sells your personal data. However, limited information may be shared in the specific circumstances outlined below:

• Payment Providers: Only the information required to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Technology Partners: Technology companies that support platform operations — all bound by strict confidentiality agreements.
• Legal Obligation: We are legally required to share information when ordered by a court or requested by a regulatory authority.
• Company Restructuring: In the event of an ownership change or merger, your data may be transferred, but this policy will remain in effect.

12ban uses industry-leading security technology to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Additional verification is available during login and high-value transactions.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and cyber threat detection systems.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Employee Training: Our team members receive regular training on data protection practices.
• Data Minimization: No data is collected or stored beyond what is strictly necessary.

12ban's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

As a 12ban user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@12ban.bet.

• Right to Access Your Data: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted (the "right to be forgotten").
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You have the right to receive your data in a structured, portable format.
• Right to Object: You can object to marketing communications and withdraw your consent at any time.

12ban will respond within 30 business days of receiving your request. Please note that certain data may not be deletable due to legal obligations.

12ban does not retain any data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the full duration of the active account and 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by law.
• Communication History: 3 years from last contact.
• Usage Logs: Automatically deleted after 90 days.
• Cookies Data: Based on cookie type (see details above).

If you request account closure, all data beyond our legal obligations will be deleted as promptly as possible.

12ban strictly does not provide services to anyone under the age of 18. Our privacy policy gives special attention to protecting minors.

• Age verification is mandatory at the time of registration.
• Any data collected from a minor is deleted immediately upon discovery.
• If an account belonging to a minor is identified, it is permanently closed and any deposited funds are returned.

12ban updates this privacy policy as needed. For any significant changes, you will be notified in advance via your registered email or mobile number.

• The date of any changes will be noted at the top of the page.
• Continued use of the platform after any update will be considered acceptance of the revised policy.
• Contact our support team to learn about previous versions.

For any questions or concerns regarding this privacy policy, please get in touch with us:

• Email: support@12ban. bet
• Support: 24/7 live chat (log in to the platform)